One of the most essential leadership skills is effective communication. Yet, learning your style and becoming strategic in your own delivery is something that definitely takes time.
I am a huge fan of Harvard Business Review as a go-to resource for my own continued development. Their Management Tip of the Day is a great, bite-sized reminder of so many fundamental truths in leadership. This one from last week is no different.
“When you communicate with a client, you likely have on your “game face” and project a high degree of professionalism.
Do you do the same with internal colleagues?
Whether you are talking with your assistant, your boss, or the CEO of a client, it pays to be thoughtful and articulate every time. When you ask a question, make sure it’s a smart one. When you present an analysis, spend a few minutes thinking ahead about your key message, supporting details, and follow-up or action items.
This shows your team that you have respect for them, and allows you to continually practice so you’re ready for the real thing.
It also shows those paying attention that you are smart, competent, and client ready.”
A powerful reminder.