High Performance Culture Requires Consistent Fuel

High Performance Culture Requires Consistent Fuel

I’ve talked about how feedback — like maintaining a car — isn’t effective if only delivered on a quarterly or annual basis. The same wisdom can be applied to the development of a high performing organizational culture. Like the performance automobile that...
Who’s the Boss? Not You – Be an Influential Leader

Who’s the Boss? Not You – Be an Influential Leader

No pressure, but what separates best practice organizations from the rest of the pack comes down to you – the leaders driving high performance and high expectations. Notice how I say “leader” – NOT “boss.” I equate being a “boss” with positional leaders. We’ve all...
It’s Not What You Know, But WHO YOU ARE

It’s Not What You Know, But WHO YOU ARE

How many times have you heard, “It’s not what you know, but who you know”? I’d like another statement to become just as popular: “It’s not what you know, but WHO YOU ARE.” As someone who has literally interviewed hundreds of job candidates over the course of my...

Engaging Employees to Drive Brand Loyalty

Some brands and organizations do the darndest things … to delight their customers. Have you ever heard the one about the Ritz-Carlton guest and the grape Gatorade? The luxury hotel and resorts chain is famously known for the “little things” that delight their guests...

The Best Teams Disagree

It may seem counterintuitive, but high-performing teams often don’t see eye to eye. After all, human relationships and dynamics can be messy; they’re not always a pristine, well-oiled machine. Though it may seem these teams operate as if by magic, deploying...