The Power of Follow-Up: Ask Clarifying Questions

Good leaders are also, in some respects, like good investigators. They gather information from many sources as a means of making the best decisions and, in turn, achieving the best possible outcome. This lesson was reinforced to me in a somewhat unlikely place. A client I’m working with owns a specialty wine shop. As we […]

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Setting Great Expectations for Your Communication Style

We all have a communication style. No one style is right or wrong. What’s important is that you aren’t afraid to communicate to your associates just how you communicate. Too many times, leaders don’t bother engaging or giving feedback at all. There is a practical reason for this. With so many day-to-day responsibilities, it’s hard […]

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8 Steps to Approaching Difficult Conversations

Think about a conversation you’ve been putting off. You know what I mean … you’re avoiding it because you know it will be emotionally-charged, awkward or just plain difficult. Maybe there’s an employee you need to confront who’s not performing like they should. Perhaps a disgruntled customer called, and you’ve been putting off getting back […]

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Treat Your Boss and Colleagues as Clients

One of the most essential leadership skills is effective communication. Yet, learning your style and becoming strategic in your own delivery is something that definitely takes time. I am a huge fan of Harvard Business Review  as a go-to resource for my own continued development. Their Management Tip of the Day is a great, bite-sized reminder […]

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